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I am extremely dissatisfied with my experience at Crown Dealership. I brought my vehicle in for serious safety concerns, including a Service Stability warning, check engine light, and dangerous jolting when accelerating into traffic. After keeping my vehicle for approximately three weeks, I was given multiple conflicting diagnoses. First, I was told the issue was the TCM. When that did not resolve the problem, I was told it was not the TCM after all. Later, I was told the issue involved wiring damage allegedly caused by squirrels. Despite these changing explanations, I was charged approximately $1,800 and assured my vehicle was repaired and safe to pick up. I was instructed to return my loaner immediately, only to discover that my vehicle was still experiencing the exact same dangerous issues. The jolting occurred immediately after pickup. I do not understand how a vehicle with unresolved safety concerns could have been approved for return to a customer. I repeatedly sent videos documenting these issues, only for my service representative to admit she had never even watched them. I was also promised that a shop foreman would accompany me on a test drive, which never happened. Additionally, I was told my vehicle would be cleaned and had been taken to Pelican Car Wash. Instead, it was returned visibly dirty, with a dirty wipe left inside. I also discovered a nail in my tire immediately after receiving the vehicle back. Now, after weeks without my vehicle and approximately $1,800 spent on repairs that did not resolve my original concerns, I am being told I cannot receive another loaner for two weeks. This leaves me responsible for additional Uber expenses or faced with driving a vehicle that I believe is unsafe. My biggest concern is the complete lack of accountability and attention to customer safety. I trusted this dealership to properly diagnose and repair my vehicle. Instead, I received conflicting information, inadequate communication, unfulfilled promises, and a vehicle that still exhibits the same potentially dangerous symptoms. If the issue was caused by squirrels or damaged wiring, why was the vehicle returned to me without ensuring that the repairs actually resolved the problem? What testing was performed before I was told it was safe to drive? Why were the videos documenting my concerns ignored? I am requesting that the Service Manager and General Manager personally review my case. I expect a proper diagnosis and repair, a review of the price I was charged, and a reasonable transportation solution while the vehicle is being repaired. I also believe reimbursement for transportation expenses should be considered given these circumstances. I should not have to pay for repairs that failed to resolve my original concerns, lose access to reliable transportation, and continue putting my safety at risk because the dealership returned my vehicle without correcting the problem. I am extremely disappointed that I have had to repeatedly advocate for myself over issues that should have been taken seriously from the beginning. I have videos and documentation supporting my experience. I am requesting immediate contact from upper management and a written plan to resolve this situation. Based on this experience, I cannot recommend this dealership or give a positive service rating. Customer safety, honesty, communication, and accountability should be priorities, and unfortunately, my experience has reflected none of those standards.

Easy to schedule appointment online. Greeted when I arrived. The maintenance done in promised time!

We had an excellent experience working with this car salesman! Kenneth SIMMs He was very kind, friendly, patient, and attentive to all of our questions and concerns. Even though there was a language barrier, he made sure we understood everything and provided us with very clear and helpful information. He went above and beyond to make us feel comfortable and supported throughout the entire process. We truly appreciate his professionalism, kindness, and outstanding customer service. We highly recommend him to anyone looking to buy a car!

Zero stars. Unprofessional and poor management. I left my car working with issues that arose from an initial recall. The first salesperson a year or so ago assumed I would not be able to pay for my repairs and wasted my time. I’m guessing young and black can’t be financially stable. Then, when I return the can of worms just showed what this pitiful location truly is at its core. I brought my car here for the main purpose of getting an oil change that severely needed to be done on arrival, the initial return for the recall concern, and various other repairs I wanted to move forward with having completed. After being called three or four times without having a loaner available- one was available- I get a message and voicemail to come in the next day one was available. The loaner was available and I dropped my car off with running no other issues besides the obvious that I made clear to the rep on Sept. 24.2026. Well, a week later on Thursday Oct. 1.2026 I get a call, voicemail, and text about issues that were skeptical and to return the rental by Oct. 2,2026 at the end of the day if I did not want to proceed with repairs and the tech would be out the next day when I returned anyway. I arrive before the location opened, second in line to an elderly lady who only needed a tire repair. (Side note: This lady was told in my presence why sitting on the seat right beside me she needed to repair the tire and then replace the tire (from a repairable patch that was not on the sidewall) and when she stated she had insurance/warranty she was told “Oh your insurance will want us to patch it first.” Clearly, greed and deception. I then waited as several other people were serviced before me and asked to pick up my car unless they could complete the Oil change by 4pm that day. The ladies up front went to personally ask them if it could be done. I was assured it would be- again I arrived before opening and was second after an elderly lady for a tire repair- whose car was up on the Jack- I saw it. They processed everyone after me. I used the shuttle to work that was extremely slow but the driver was fine. All of this to get a call at 2pm my car was not able to have the oil change and I would need to wait until the next day. My response”Absolutely not I would be a fool after all of these experiences. I asked if it could be serviced and if it couldn’t I would have just taken my car then and paid for the diagnostic.” Nevertheless, when I did arrive after work and calling for the courtesy shuttle I was told my car would not start! When I dropped it off, it started fine and now magically it needs a battery. Long story short, I had to tell the manager and another man that “I want my car in the same condition I gave it to you in on Sept. 24,2026 which was working- and if they could not do so it will need to be taken care of legally.” Mr. Man tells me, “well since you want to call your attorney I’m not touching it” and I replied “I don’t have to call an attorney I am an attorney.” Then, says “I’m not giving you a loaner.” I proceeded to say “Okay, I’ll call my insurance to tow it and I’ll take and Uber the 30miles plus to the Northshore and add that to my petition for damages.” Magically! He flies around the building in my car and tells me not to turn it off it may stop. Interesting! My car has not had an issue starting or battery concern since- scamming and mischievous crooks

Best price in the country! Excellent service..seamless buying experience. Truck was delivered to Alabama promptly, site unseen. Vehicle was exactly as advertised!

Mr Joseph Murray was an excellent salesman and I recommend him to any person seeking to purchase a vehicle. He was great at what he does and very pleasant customer service.

Great service department especially Danette Pizzalota. She’s the best and deserves a big bonus.

Mr. Tiger Smith was a phenomenal salesman! He was patient and attentive to my car buying needs!

Figured out the problem and had my Buick back on the road. Friendly and reliable service. Chris was excellent in his communication with me.

Brittani B. Was very helpful. She got me in and out quickly, she had a loaner waiting for me when I arrived. I really appreciated her services.

Tiger and Cliff got me right! Walked in the dealership with no hope and came out with a brand new car. 10/10 experience!

Great and fast service and will let you know if any service need be done to your vehicle with cost with no pressure to get service

Mr Willie Irons EXCELLENT… Wayne Bourg sales manager DISHONEST! Did Not Honor Friends n Family Discount

Dropped off before opening and was completed before10:00 am.